Cancellation, Returns & Refund Policy
 

Last updated: 8 September 2026
 

1. Scope of this Policy

This website is operated by DL GLOBAL DIŞ TİCARET ANONİM ŞİRKETİ.

The website is intended to provide information about our products and services and to enable customers to request information or individual quotations. No purchase or payment is completed directly through this website.

Submitting an enquiry does not create a binding order or contract. An order becomes binding only after a written quotation, order confirmation or separate agreement has been accepted by the parties.
 

2. Order Changes and Cancellations

Requests to change or cancel an order must be submitted to us in writing and should include the relevant quotation or order number.

Whether an order can be changed or cancelled depends on its current status, the agreed contractual terms and the applicable law.

Products that have been manufactured, configured, cut, modified or sourced specifically for a customer may be non-cancellable and non-returnable once production or procurement has started, to the extent permitted by applicable law.

Any applicable cancellation costs will be communicated to the customer before the cancellation is confirmed.
 

3. Returns

Products may only be returned after receiving written approval and return instructions from DL GLOBAL.

Unless the product is defective or does not correspond to the agreed specifications, approved returns must be unused, undamaged and, where possible, kept in their original packaging.

Return shipping, customs duties, handling charges and other costs will be determined according to the applicable quotation, order confirmation, contract and mandatory law.

Products must not be sent to our registered office without prior written authorization.
 

4. Defective, Damaged or Incorrect Products

Customers should inspect all deliveries upon receipt.

If a product arrives damaged, defective or does not correspond to the agreed order, please contact us promptly and provide:

• The quotation or order number

• A description of the issue

• Photographs or videos of the product and packaging

• Relevant delivery or transport documents

Claims will be reviewed in accordance with the applicable warranty conditions, manufacturer requirements, contractual terms and mandatory law.

Transport damage should also be recorded on the carrier’s delivery documentation whenever possible.
 

5. Refunds

If a refund is approved, the amount, payment method and processing period will be confirmed in writing.

Refunds may be reduced by agreed or legally permitted expenses, including applicable transport, customs, handling or cancellation costs. No deduction will be made where prohibited by mandatory law.
 

6. Mandatory Customer Rights

Nothing in this Policy excludes or limits any rights or remedies that cannot legally be excluded.

Where mandatory consumer-protection legislation applies, the customer’s statutory rights take precedence over this Policy. Individual quotations, order confirmations and signed agreements may contain additional conditions.
 

7. Contact

For questions concerning cancellations, returns, defective products or refunds, please contact:

DL GLOBAL DIŞ TİCARET ANONİM ŞİRKETİ

Eyüpsultan Mahallesi, Deha Caddesi
Sur Yapı Lavender Sitesi, L2 Blok
Kat 2, Daire 22
Sancaktepe, İstanbul, Türkiye

Phone / WhatsApp: +90 501 068 86 96

Email: dlglobaltr@gmail.com

Alternative email: uovezova@dlimex.net